Regaluxia Privacy Policy

Effective Date: 16 October 2024
Last Updated: 16 October 2024

Introduction

At Regaluxia, your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website, services, and luxury offerings. By using our services, you agree to the practices described in this policy.

Information We Collect

• Personal Identification Information: Name, email, phone number, postal address, etc.
• Booking Information: Travel preferences, booking history, membership tiers, and rewards data.
• Payment Data: Payment method details for service bookings and transactions. We ensure this data is processed securely via trusted third-party payment providers.
• Technical Data: IP address, browser type, operating system, device information, and user interaction on our website.
• Cookies: Data from cookies used to enhance user experience, such as login sessions, language preferences, and browsing behavior.

How We Use Your Information

• To personalize your experience and tailor our luxury services to your preferences.
• To manage your bookings, memberships, and rewards.
• To process payments and handle billing.
• To communicate with you regarding updates, special offers, and promotions (with your consent).
• To improve our website functionality through analytics and customer feedback.
• To comply with legal obligations and protect our interests in case of disputes.

Data Sharing and Third-Party Providers

We do not sell your personal information. However, we may share your data with trusted third-party providers for the following purposes:

• Payment Processing: Secure third-party gateways like Stripe or PayPal handle your payment data.
• Booking and Concierge Services: To manage and fulfill your travel and luxury service requests.
• Marketing and Analytics Providers: Google Analytics and other providers help us optimize our site and services.
• Compliance with Legal Obligations: In case we are legally required to share data with regulatory authorities.

Data Security

We implement robust security measures to protect your data, including encryption, secure servers, and access control protocols. However, no system can be 100% secure, and we cannot guarantee the complete safety of your data.

Your Rights Under GDPR and CCPA

• Right to Access: You have the right to request a copy of the data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request the deletion of your data under certain conditions.
• Right to Object: You have the right to object to the processing of your data for marketing purposes.
• Right to Data Portability: You can request to receive your data in a commonly used, machine-readable format.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, or as required by law.

International Data Transfers

If you are located outside of the countries where our servers are hosted, your personal data may be transferred internationally. We ensure that all such transfers comply with applicable privacy laws.

Use of Cookies

For more detailed information on how we use cookies, please see ourCookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed.

Contact Us

For any inquiries regarding your personal data or this policy, please contact us at: support@regaluxia.com